Terms of Use and Privacy Policy
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Privacy Statement
Oak Community Services CIC ("we", "our", or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation. Who We Are Oak Community Services CIC is the data controller responsible for your personal information. Contact Details Oak Community Services CIC Email: [email protected] Website: https://www.oakcommunityservices.org If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above. |
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The Information We Collect
Depending on the services you receive, we may collect the following personal information:
We only collect information that is necessary for the services we provide.
How We Use Your Information
We use your personal information to:
Our Lawful Basis for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
Sharing Your Information
We treat your information confidentially and will only share it where necessary.
Your information may be shared with:
We do not sell or rent your personal information.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, contractual or regulatory requirements.
Retention periods vary depending on the type of service provided and applicable legal obligations. Once information is no longer required, it is securely deleted or destroyed.
Your Rights
Under the UK GDPR, you have the right to:
Cookies
Our website uses cookies to improve your browsing experience and help us understand how our website is used.
Where non-essential cookies are used, we will request your consent before placing them on your device. You can change your cookie preferences at any time through your browser settings or our cookie banner.
Further information about cookies can be found at www.allaboutcookies.org.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
International Transfers
We do not routinely transfer personal information outside the United Kingdom. Where such transfers are necessary, we will ensure appropriate safeguards are in place in accordance with the UK GDPR.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our data processing activities. The latest version will always be published on our website with the date of the most recent update.
Website Terms of Use
The content of this website is provided for general information only and may be updated without notice.
Whilst we make reasonable efforts to ensure that information published on this website is accurate and current, we make no guarantees regarding its completeness or accuracy.
Use of this website is entirely at your own risk. You are responsible for ensuring that any device used to access this website is appropriately protected against viruses or other malicious software.
This website is intended for users accessing it within the United Kingdom. These Terms of Use are governed by the laws of England and Wales, and any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Depending on the services you receive, we may collect the following personal information:
- Name
- Postal address
- Email address
- Telephone number
- Date of birth
- Information relating to the services you receive
- Education and training information
- Ethnicity
- Health or disability information
We only collect information that is necessary for the services we provide.
How We Use Your Information
We use your personal information to:
- Provide our services.
- Assess your needs and determine the most appropriate support.
- Contact you regarding appointments, enquiries or services.
- Maintain accurate records.
- Meet our legal and regulatory obligations.
- Improve our services through statistical analysis and service evaluation.
- Respond to safeguarding concerns where required.
- Manage our website and its security.
Our Lawful Basis for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract where processing is necessary to provide our services.
- Compliance with a legal obligation.
- Legitimate interests where processing is necessary for the effective delivery and improvement of our services and does not override your rights.
- Consent where required.
Sharing Your Information
We treat your information confidentially and will only share it where necessary.
Your information may be shared with:
- Professionals involved in providing your care or support.
- Local authorities or funding organisations where appropriate.
- Regulatory bodies where required by law.
- Professional advisers, insurers or auditors where necessary.
- IT service providers who securely support our systems.
We do not sell or rent your personal information.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, contractual or regulatory requirements.
Retention periods vary depending on the type of service provided and applicable legal obligations. Once information is no longer required, it is securely deleted or destroyed.
Your Rights
Under the UK GDPR, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request erasure of your information where applicable.
- Request restriction of processing.
- Object to processing in certain circumstances.
- Request transfer of your information to another organisation where applicable.
- Withdraw consent where processing relies on your consent.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how our website is used.
Where non-essential cookies are used, we will request your consent before placing them on your device. You can change your cookie preferences at any time through your browser settings or our cookie banner.
Further information about cookies can be found at www.allaboutcookies.org.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
International Transfers
We do not routinely transfer personal information outside the United Kingdom. Where such transfers are necessary, we will ensure appropriate safeguards are in place in accordance with the UK GDPR.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our data processing activities. The latest version will always be published on our website with the date of the most recent update.
Website Terms of Use
The content of this website is provided for general information only and may be updated without notice.
Whilst we make reasonable efforts to ensure that information published on this website is accurate and current, we make no guarantees regarding its completeness or accuracy.
Use of this website is entirely at your own risk. You are responsible for ensuring that any device used to access this website is appropriately protected against viruses or other malicious software.
This website is intended for users accessing it within the United Kingdom. These Terms of Use are governed by the laws of England and Wales, and any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.